Choosing the Right Reputational Management
One of the most important tools for the development of a successful business is Reputational Management. You will find that if you have done any good or successful work you will not only be proud of your accomplishment but you will have a complete history of how well or bad your organization has performed. While a manager can teach employees and management staff new skills and new methods, they cannot teach people how to feel about their accomplishments.
Reputational Management can only be as effective as the reputations of those who are representing it. So the next time you see an employee being criticized by a customer, a neighbor, or a member of the Board of Directors, take some time to really think about what is going on. Does it appear that this employee or this person in the leadership of the organization is actually making things better?
I believe that when a leader makes a mistake, it is not that he or she does not know the difference between right and wrong, but that the leader and organization are members of a community organization. This is an organization that functions to promote the overall good of that particular community. There are going to be disagreements within the community organization, and sometimes this means that these people making the criticisms are representing their community and its individual members poorly.
In order to make sure that your organization is made up of employees who are accountable for their actions, you need to hold them accountable for their actions. In other words, make sure that your employees and leaders are serving the community of which they are a part. If you can, you can use this as a way to provide more satisfaction to employees and to prevent criticism from organizations.
Some organizations take a less passive approach and encourage conflict in order to achieve goals. In this instance, however, you must be very careful about how you handle criticism in order to avoid creating the impression that you cannot be trusted to make decisions based on the best interests of the organization as a whole. As a community organization, it is up to the leaders to set the direction for the organization. Whether you choose to work with others or not is entirely up to you. If you are faced with criticism, do your best to turn it into support for the goals of the organization.
If you are in a position where you are facing criticism, there are several other things that you can do to make sure that the feedback you are receiving is constructive and the criticisms are being handled with respect and consideration. If you are hiring a new business partner, or a new department, make sure that you provide them with all the information about how they can use in your organization as a model for them. In this way, you will have all the facts needed to determine whether or not they can make a positive contribution to your organization.